Storm Planning and Communications for Utilities

November 12-13, 2024 | Online :: Central Time

1124-storm-planning

As the changing weather patterns create more storms of increased severity across the country and continue impacting utilities like never before, emergency planners are under incredible pressure to plan for the unknown. How a utility responds during a major storm and what they communicate can make or break its relationships with customers, regulators, and state and government officials.   We will review how utilities can adapt to these emergencies while giving tangibles of how to prepare, plan, and communicate for a storm as well as managing the incident as it is happening.  This course will provide tools for utilities so they can better plan, prepare, and respond to the next major storm. 

Join us to:

• Demystify what is needed to prepare for increasingly stronger storms
• Gain what it means to have a successful storm response
• Boost your team’s storm response time with this course

Learning Outcomes

• Review the purpose of Major Event Management and Incident Command System (ICS) structures
• Identify the milestones of clear day planning and preparation
• List the steps to take as the storm is approaching
• Describe how to respond to the event through the steps you should take
• Define what a successful storm response is and how to achieve it
• List the benefits from and how to successfully pre-stage resources and equipment
• Review why time is critical to planning, execution, and restoration
• Define successful customer engagement strategies for outage communication
• Assess how a utility prepares, executes, and responds to hurricane events

Tuesday, November 12, 2024 : Central Time

 

Storm Planning Process

What is major event management and what are incident command systems? Look at the steps needed in preparing on clear days before a storm event. How do you respond to a storm event? How do you measure success? Learn how to reduce the time it takes to restore power.  The steps, activities, logistics, planning, and operations during the event will all be reviewed.

• Overview
• Why is Major Event Management important?
• Incident Command System (ICS) Structure
• How to prepare on a clear day
  • Logistics involved in clear day preparation
  • Planning process and milestones
• Actions as an event approaches
• Responding to an event
  • Logistics
  • Planning
  • Operations
• What’s your formula for a successful storm response?  
  • What does success look like?
  • What are your critical X’s?
  • Where are the opportunities?
• Understanding the value of pre-staging resources and equipment prior to an event 
  • Why is time so important in power restoration?
    • Economic Impact
    • Regulatory Penalties
    • Safety and Health
    • Infrastructure Repair

 

Wednesday, November 13, 2024 : Central Time

 

The course continues in the second morning focusing on the important effective storm management component of communication and ends with a case study of how Duke Energy Florida prepares and responds to hurricanes. A critical component and role of the utility is notifying customers about possible impending weather-related outages and communication during and after the event.

Emergency Communications Playbook

• Comprehensive customer engagement strategies
• Effectively address escalated events in pre, during, and post phases
  • Outlining communication tactics
  • Developing key messages
  • Determining communication channels
  • Creating content types aligned with emergency preparedness and industry best practices for each type of event

Case Study: Hurricane Preparedness in Florida

• Preparation for the tropical weather season before it starts
• Tracking a large tropical storm event and how to respond before landfall
• Overview of plan execution during the storm
• Post-event plan execution and review

Helen Rowe, Supervisor – Customer Experience Electricity Division, ATCO Energy Systems

Sam Spilman PE, Director – Project Management East, Duke Energy

Todd Fountain, GM – Emergency Preparedness, Duke Energy- Florida

Michael McCallan, Business Development and Consulting, Storm Services LLC

We will be using Microsoft Teams to facilitate your participation in the upcoming event. You do not need to have an existing Teams account in order to participate in the broadcast – the course will play in your browser and you will have the option of using a microphone to speak with the room and ask questions, or type any questions in via the chat window and our on-site representative will relay your question to the instructor.

• Microsoft recommends downloading and installing the Teams app if possible. You may also use the Edge browser or Chrome.
• You will receive a separate email with a unique link to a personalized landing page which will include links to join all sessions of this event.
• If you are using a microphone, please ensure that it is muted until such time as you need to ask a question.
• The remote meeting connection will be open approximately 30 minutes before the start of the course. We encourage you to connect as early as possible in case you experience any unforeseen problems.

Please Note: This event is being conducted entirely online. All attendees will connect and attend from their computer, one connection per purchase. For details please see our FAQ

If you are unable to attend at the scheduled date and time, we make recordings available to all attendees for 7 days after the event

REGISTER NOW FOR THIS EVENT:

Storm Planning and Communications for Utilities

November 12-13, 2024 | Online

Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before October 04, 2024 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCIs liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800

Credits

EUCI is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard. IACET is recognized internationally as a standard development organization and accrediting body that promotes quality of continuing education and training.

EUCI is authorized by IACET to offer 0.9 CEUs for this event

Verify our IACET accreditation

Who recognizes IACET Credits?

Requirements for Successful Completion of Program

Participants must log in each day and be in attendance for the entirety of the course to be eligible for continuing education credit.

Instructional Methods

Case studies, PowerPoint presentations, and group discussion will be used in this event.

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Upon successful completion of this event, program participants interested in receiving CPE credits will receive a certificate of completion.

Course CPE Credits: 10.0
There is no prerequisite for this Course.
Program field of study: Specialized Knowledge
Program Level: Basic
Delivery Method: Group Internet Based
Advanced Preparation: None

EUCI is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org

 

Who Should Attend

This course was developed for those working or specializing in the following areas: 

• Utility emergency response analysts, managers and planners
• Utility logistics managers
• Restoration planning contract managers
• Project and field managers tasked with restoration management and operations
• Utility vendor partners who provide restoration effort services and products
• Regulators and government officials involved coordinating utility restoration response