close

FAQs

Frequently Asked Questions

My calendar appointment for my online training is only showing the first session

There is a known limitation with Outlook, specifically, that defaults to only recognizing the first session when opening an appointment file with multiple sessions. There is a way to force Outlook to recognize all sessions:

  1. After saving the download, open Outlook, go to File and then go to “Open & Export”.
  2. From there click on “Import/Export”.
  3. In the pop-up window choose ‘Import and iCalendar (ics) or vCalendar (vcs) File’ and click Next.
  4. Browse to the downloaded file, click Open and then Choose ‘Import’. All sessions will then be added to your calendar.

Do I get calendar invites for my online training?

No, we do not send out individual calendar invites to attendees. Instead, when you purchase a seat in an online session you are given a unique link to a landing page that includes all of your meeting links as well as all training materials.

For your convenience, when you purchase an online training seat you will receive a link to download a calendar appointment for your training sessions. Please see the detailed instructions on that page for correctly adding the appointment to your calendar.

The calendar appointment I downloaded is not showing all sessions

If you are using Outlook for your email, there is a known limitation in Outlook where it only reads the first session in an appointment file unless you follow this import procedure:

  1. After saving the download, open Outlook, go to File and then go to “Open & Export”.
  2. From there click on “Import/Export”.
  3. In the pop-up window choose ‘Import and iCalendar (ics) or vCalendar (vcs) File’ and click Next.
  4. Browse to the downloaded file, click Open and then Choose ‘Import’. All sessions will then be added to your calendar.

Can I be invoiced or use a PO number?

Yes! When checking out you will have the option to choose ‘Invoice Me’ or use a PO Number. In either case you will be registered and issued an invoice. Payment of the invoice is required by the date of the event. Your invoice will include a payment link if you wish to use a credit card, or you can call our offices at +1-303-770-8800 and someone will be happy to assist you in arranging payment.

Are there prerequisites to attend the trainings?

Anyone is welcome to attend any training we offer however some of our more technical training will note that attendees should be familiar with certain topics before attending. Any specialized requirements will be noted on the event’s web page.

Is there a deadline to register?

Generally no. However, our in-person events can fill to capacity. When an event is at capacity we will update the web page for that event to note that it has sold out and you will have the option to be placed on a waitlist. We encourage registrations to our in-person events to be made as early as possible to ensure your spot!

For online sessions there is no fear of exceeding capacity so you are free to register up to the day of the event.

What is the difference between a course and a conference?

An EUCI Course is a focused, often technical, 8 to 16 hours of instruction lead by one instructor or sometimes a small group of experts. The focus is on learning a specific topic.

An EUCI Conference is often of broader scope, with anywhere from 10 to 30 speakers – always experts in their field – that give 30 – 60 minute talks on a small piece of the larger ‘puzzle’. Panel sessions and discussions are the primary way to engage the experts and often specific case studies are presented. While still focused on providing actual educational content, a conference is also built around networking opportunities and the chance to meet with the experts and your peers.

I want to purchase a group registration but don’t know who is going to participate yet

No problem! When purchasing a 5, 10 or 20 pack of seats you will be able to skip entering registrants during the checkout process. You will receive a receipt with a link that you can use to add attendees at any time up to the purchased amount. You can also remove attendees if someone has a conflict and can not attend. Changes may be made at any point up to the day of the training.

Can my team participate from a conference room?

While you are more than welcome to have multiple people attend an online training session together in a conference room, there are some important limitations:

  • All registrations to our online trainings are sold as ‘seats’ and we require a paid registration for every person attending, even if they are all sharing one connection
  • If anyone in the group needs continuing education credits they need to attend separately as we need to provide verifiable proof of an individual’s attendance to the accrediting agency and this is not possible if they are part of a group

I never received my login instructions

Login instructions are sent to the email address entered when registering as an attendee and you should receive them within 5 minutes of your registration. An additional copy will be sent to all attendees 2 – 3 days before the start of an online event so be sure to check your Junk folder.

If you have an EUCI account that is registered with the same email address that was used when registering, a Login button will show up in your account – even if you create an EUCI account after you have purchased all registrations made to that email address will be displayed.

If you wish you can also call our offices at +1-303-770-8800 or email [email protected], please be sure to include your full name, email address and the event you registered for when inquiring.

I never received a receipt for my purchase

All receipts are sent to the email address entered when registering as an attendee and to any additional contact you may have entered on the payment screen. All receipts are sent from ‘[email protected]’, be sure to check your Junk folder.

If you have an EUCI account that is registered with the same email address that was used when registering, the purchase and receipt will show up in your account – even if you create an EUCI account after you have purchased all registrations made to that email address will be displayed.

If you wish you can also call our offices at +1-303-770-8800 or email [email protected], please be sure to include your full name, email address and the event you registered for when inquiring.

Do I need to purchase a seat for each person viewing a remote event?

Yes, when you purchase a seat to an online event you are purchasing a single connection for one individual. This is done to honor the intellectual property agreements we have with our instructors as well as to maintain our strict accreditation standards as we must be able to verify each individual’s attendance in order to issue continuing education credits.

If you have a large team that needs to participate we have several options – we have several discounted group options available for purchase and we can also provide “in-house” training, even online, for just your company at your own schedule; this option provides even greater discounts but does require a minimum of 25 attendees. For more information about this option, visit our in-house training page

Am I able to interact and ask questions when participating remotely?

Yes! Our classes are designed to be interactive and engaging. For the best experience please enable your camera and microphone on your computer. If you do not have a camera and microphone on your computer you can still engage the class by typing a question into the chat box – typed questions will be relayed to the instructor by our on-site representative.

Is my hotel reservation included with my purchase?

No, the hotel price is not included in your purchase price. EUCI does not make hotel reservations on behalf of conference attendees. We do provide a discounted block of rooms at the host hotel. Full hotel details, including reservation phone number and pricing, are available on the ‘Location’ tab of all of our conference/courses web pages.

Do I need to download the Microsoft Teams application to participate in the course?

No, you do not need to have a Teams account in order to participate remotely. You may join the meeting through your web browser (Edge or Chrome are recommended) on either Mac or PC. If you join through your browser no additional plugins are needed but you will need to give your browser access to your camera and microphone to fully participate.

Even though it is not necessary, for the best experience we do recommend downloading and installing the Teams app – https://products.office.com/en-us/microsoft-teams/download-app if you are able to.

What does EUCI stand for? What does the acronym mean?

Short answer: it doesn’t stand for anything, really.

Long answer: When we began doing business, EUCI was an acronym for “Electric Utility Consultants, Inc”. As the years went by, most customers would simply refer to us by the acronym and we began branching out beyond just electrical utilities. Today, serving not just the electrical utility industry but also oil and gas, water and wastewater, construction, civil engineering as well as all the associated businesses that serve these industries, it no longer made sense to be referred to as “Electric Utility Consultants” so the decision was made to retain the brand ‘EUCI’ but to no longer use it as an acronym.

Is there a dress code for in-person events?

We encourage business casual dress at our events. We also recommend you bring a sweater or light jacket as sometimes meeting rooms can be cold.

Do I have access to the event presentations and materials?

Yes! Course, conference, and webinar materials will be available for download from your unique login page. Those materials will be automatically available once we receive them from the instructors or speakers. Attendees will have open access to these materials after the event concludes. Any additional resources provided by the presenters will be added to the download folder once received from the instructors or speakers.

Please note that in some cases presenters may be bound by confidentiality or other agreements that prevent them from sharing their presentation. We will attempt to notify everyone in those instances.

How can I request a receipt for my purchase?

You may email [email protected] to request a copy of your receipt.

Receipts are generally sent within 24 hours of purchase or, in the case of payment by check or invoice, when payment is received.

What software do I need to attend an online event?

We use Microsoft Teams as our platform for remote connections. You do not need to have a Teams account in order to participate remotely. You may join the meeting through your web browser or by downloading and installing the Teams app – https://products.office.com/en-us/microsoft-teams/download-app. If you join through your browser no additional plugins are needed.

Does EUCI apply to other states for CLE?

No, at this time EUCI only applies to the State of Colorado. We can assist you in providing information to complete applications for other states. Please email [email protected] if you need any assistance.

How does a program get approved for CLE credits?

EUCI only applies to the State of Colorado Supreme Court Board of Continuing Legal and Continuing Education upon request. If you need CLE credits, please let us know prior to the event as the State of Colorado does not accept applications for credits after the event is over.

How do I know if the program that I am attending is CEU, CLE or CPE eligible?

If a program is eligible for CEU, CLE or CPE credit, it will be listed on the conference brochure. If you are not sure, or have any questions, please email [email protected]

If a brochure does not state CEU, CPE, or CLE credit, does that mean it is not eligible?

No. If you need a specific type of credit that is not listed, please email [email protected] and we will let you know if the event qualifies for credit.

Are web conferences eligible for credits?

At this time, only live events are eligible for CPE credit. Web conferences are eligible for CLE and CEUs.

How do I request CEU, CLE, or CPE Credit?

Please email [email protected] to request your credits. Please allow two (2) weeks to receive your certificate/letter. Your certificate/letter will be emailed to you.