Q: How can I request a receipt for my purchase?
A: You may email [email protected] to request a copy of your receipt.
Receipts are generally sent within 24 hours of purchase or, in the case of payment by check or invoice, when payment is received.
Q: Is there a dress code for live events?
A: We encourage business casual dress at our events.
Q: Is my hotel reservation included with my purchase?
A: No, the hotel price is not included in your purchase price. EUCI does not make hotel reservations on behalf of conference attendees. We do provide a discounted block of rooms at the host hotel. Full hotel details, including reservation phone number and pricing, are available on the ‘Location’ tab of all of our conference/courses web pages.
Q: Am I able to participate in live events remotely, i.e. teleconferencing?
A: We are able to provide teleconferencing connections to paid attendees that are unable to travel. This is done on a case-by-case basis and may not always be available. Some instructors and speakers may not allow us to broadcast their material for legal reasons and some venues we host events in may not have the required infrastructure to provide for a good teleconference experience. Please contact [email protected] to inquire as to the availability of teleconferencing.
Q: What software do I need to attend an event?
A: We use Microsoft Teams as our platform for remote connections. You do not need to have a Teams account in order to participate remotely. You may join the meeting through your web browser or by downloading and installing the Teams app – https://products.office.com/en-us/microsoft-teams/download-app. If you join through your browser no additional plugins are needed.
Q: How does the ‘Unlimited Connections’ offer work?
A: For a few select events (online webcasts only) we offer “unlimited connections” – for a fixed price you may send as many of your colleagues/employees as you like. Our software does limit the number of attendees to 10,000 so there is a theoretical limit to the number of participants. Upon registering you will receive a link that you may use to manage (add/remove/replace) your desired attendees. All attendees will receive access to a recording of the event and a copy of course of materials.
Q: Am I able to interact and ask questions when participating remotely?
A: Yes! Our classes are designed to be interactive and engaging. For the best experience please enable your camera and microphone on your computer. If you do not have a camera and microphone on your computer you can still engage the class by typing a question into the chat box – typed questions will be relayed to the instructor by our on-site representative.
Q: What if I have a team that needs to view the online training? Do you offer a discount for multiple connections?
A: For select events we do offer what we call “License Packs”. This allows you to purchase multiple connections at a significant cost savings.
Q: How do I know if the program that I am attending is CEU, CLE or CPE eligible?
A: If a program is eligible for CEU, CLE or CPE credit, it will be listed on the conference brochure. If you are not sure, or have any questions, please email [email protected]
Q: How do I request CEU, CLE, or CPE Credit?
A: Please email [email protected] to request your credits. Please allow two (2) weeks to receive your certificate/letter. Your certificate/letter will be emailed to you.
Q: Are web conferences eligible for credits?
A: At this time, only live events are eligible for CPE credit. Web conferences are eligible for CLE and CEUs.
Q: If a brochure does not state CEU, CPE, or CLE credit, does that mean it is not eligible?
A: No. If you need a specific type of credit that is not listed, please email [email protected] and we will let you know if the event qualifies for credit.
Q: How does a program get approved for CLE credits?
A: EUCI only applies to the State of Colorado Supreme Court Board of Continuing Legal and Continuing Education upon request. If you need CLE credits, please let us know prior to the event as the State of Colorado does not accept applications for credits after the event is over.
Q: Does EUCI apply to other states for CLE?
A: No, at this time EUCI only applies to the State of Colorado. We can assist you in providing information to complete applications for other states. Please email [email protected] if you need any assistance.
